CAPEX Hospitality Management
CAPEX Hospitality Consultancy offers a full complement of professional services from project planning, providing systems to open and operate brand new hospitality enterprises, to helping you navigate the pitfalls of possible labor issues etc. Specializing in hospitality management, feasibility analysis studies, site development and hospitality business solutions CAPEX Hospitality has experts in Hotel and Restaurant Operations or Golf & Country Club through Conceptual Development, Managing Operations, Learning and Development, Sales & Marketing, Human Resources Management. We have played key roles in the Company expansion and financial success of Hospitality Companies.
CAPEX Hospitality Consultants are in a position to assist our clients in meeting their business objectives by providing our services in:
- Concept Development, Opening and Managing Hotels & Food and Beverages outlets.
- Recruitment and Selection of Hospitality Talent for the Business.
- Setting Standard Operating Procedures (Rooms, Food & Beverage, Property Operations, and Supporting Functions).
- Writing and Implementation of Department Operational Manuals.
Manpower Planning and Organizational Structure
- Quality Audit of all Hotel and Restaurant functions.
- Setting up Human Resources Administration and Learning & Development Systems.
- Designing and Delivery of the Learning and Development programs (managerial, leadership, communication, service standards, etc.)
- Designing and Delivery of the In-House Company Customer Service Training program based on the Company Philosophy and Objectives.
- Mystery Shopper Assessments.
- Employee Satisfaction Surveys.
- Customer Satisfaction Surveys.
- Managing the outsourced version of Human Resources Function of Hotels and Restaurants.
- Managing the Financial Function of the Business.
- Pre-Opening Human Resources Operations Planning